Privacy Policy

Introduction

At Accident Helpline 247, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

Personal Information

When you contact us or use our services, we may collect personal information including but not limited to:

  • Name and contact details (phone number, email address)
  • Vehicle registration and insurance details
  • Accident details and circumstances
  • Any other information you voluntarily provide

Automatically Collected Information

We may automatically collect certain information about your device and how you interact with our website, including:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on our site
  • Referring website addresses

How We Use Your Information

We use the information we collect to:

  • Provide accident guidance and claims support services
  • Connect you with appropriate accident management services
  • Respond to your inquiries and communicate with you
  • Improve our website and services
  • Comply with legal obligations and prevent fraud
  • Send you relevant information about our services (with your consent)

Information Sharing and Disclosure

We may share your information with:

  • Accident management companies and service providers who assist with your claim
  • Legal and professional advisors when necessary
  • Law enforcement or regulatory authorities when required by law
  • Third-party service providers who help us operate our website and services

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our website.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Phone: 03333 446 447

Address: 93 Bradford Road, Huddersfield, HD1 6DZ